WARRANTY & RETURNS
【Friendly Reminder】Please remember to record a video when unboxing the product as proof, in case any issues arise that require further resolution.
【Warranty Terms】
(Product warranty is limited to Taiwan.)
Different products are covered by different warranty periods. Please refer to the warranty period stated on our official website. The warranty does not cover any malfunctions or damage caused by factors other than defects in the product itself. The following situations are also not covered under the warranty:
■ Not covered for normal wear and tear, cuts or scratches, or damage caused by impacts or accidents (including surface or physical damage). ■ Not covered for damage caused by self-disassembly, modification, or unauthorized repair of the product. ■ Not covered for damage caused by accidents, natural disasters, geological events, lightning strikes, abnormal voltage, or environmental factors. ■ Not covered for damage caused by improper transportation, moving, or dropping of the product. ■ Not covered for damage caused by abnormalities in other electrical circuits (e.g., neutral wire circuit abnormalities). ■ Not covered for damage caused by external force or excessive force (e.g., twisting, deformation, external impact, etc.). ■ Products that are not distributed by our company, non-authorized products, and counterfeit products are not covered by our warranty or repair services. ■ Accessories other than the main product itself are not covered, such as assembly tools (screwdrivers, wrenches, etc.), instruction manuals, and other accessories. ■ Not covered if the product serial number/barcode has been replaced, falsified, or altered, or if the barcode is damaged and the warranty period cannot be verified. ■ Not covered if the product has been disassembled, modified, or fitted with non-original parts by the customer or by a repair service provider not authorized by the original manufacturer. ■ Consumable products are not covered under the warranty in cases of loss or damage caused by human factors.
- If the warranty period has expired, the product will be handled as a standard repair service and applicable fees will be charged. Please read the information below.
【Return, Exchange & Repair Procedures】
In accordance with Article 19 of the Consumer Protection Act, you are entitled to a 7-day inspection period (including weekends and public holidays) after receiving the product. The inspection period is intended to allow you to examine, view, and evaluate the product for comparison; it is not a trial period for use.
Within the 7-Day Inspection Period | 「 Return Service 」To request a return, please send the product back to our company within seven days from the date of receipt, keeping it in its original condition as received, including the original manufacturer’s box and packaging, main unit, accessories, included documents, gifts, invoice/receipt, proof of purchase, and all other items included with the order. The buyer must initially pay the return shipping costs. Once we have successfully received the returned product and confirmed that all items are complete, we will process the return within approximately 5–7 business days. The shipping costs and refund will be reimbursed via bank transfer, and the actual payment time will depend on the bank’s processing procedures. 「 Exchange Service 」If the product you receive has a defect or you experience any issues during use, please call our customer service hotline at 0965-606-306 within 7 days (excluding weekends and public holidays). Our customer service team will assist you in troubleshooting the issue. If the issue cannot be resolved, you may request an exchange within 7 days from the date of receipt. The exchange process is as follows:
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Within the Warranty Period | 「 Exchange Service 」The exchange process is the same as the “Exchange Service” process during the 7-day inspection period. 「 Repair Service 」If the product malfunctions or becomes damaged during normal use, please contact our customer service hotline for assistance. If necessary, please take photos or videos showing the issue with the product so that our customer service team can better understand the situation and assist with troubleshooting. If the issue cannot be resolved, you may request repair service. The repair process is as follows:
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Out of Warranty | 「 Repair Service 」If the product malfunctions or becomes damaged during normal use, please contact our customer service hotline for assistance. If necessary, please take photos or videos showing the issue with the product so that our customer service team can better understand the situation and assist with troubleshooting. If the issue cannot be resolved, you may request repair service. The repair process is the same as that during the warranty period. The difference is that the buyer is responsible for all repair-related costs, including the basic inspection fee, parts and materials, return shipping costs after repair, and any other applicable fees. The final amount will be based on the official quotation. Once payment is confirmed, we will arrange the repair as soon as possible. |
When handing the product over to the shipping carrier, please make sure to request and keep the shipping receipt until the return or exchange process has been completed. This will allow us to track the shipment and assist with any issues that may arise.
